Coniq support is available to help with any questions or issues relating to the Platform and the Coniq Scanners. There are 4 different channels to contact support as listed below.
They are available from 9am until 9pm Monday to Friday and 9am until 5pm on the weekend UK time.
Sending an email to firstname.lastname@example.org will automatically create a ticket in our ticket system
There is a chat that is available both in the Help Centre and on the Platform. To access it on the Platform. Click on the 'Live Chat' button at the top right. This will open the chat window at the bottom right. The chat window will require an email address to start the chat.
Call one of the following numbers to get in contact immediately with one of our support team.
|Primary Support Number (English)||+44 (0) 207 078 8314|
|France||(+33) 1 8122 4456|
|Spanish||(+34) 9 0210 3752|
|Germany||(+49) (0) 40 333 13 662|
|Belgium||(+32) 2808 4686|
|Netherlands||(+31) 2 0225 3732|
|Poland||(+48) 7 1716 6530|
|Sweden||(+46) 8 4468 5041|
|Czech Republic||(+4) 20-228880920|
Tickets can also be logged and managed directly through our this Help Centre via the Support Portal. For more details regarding this, see the other articles in this section.