The three most common scanner issues have simple solutions. Check through these and if they don’t work our team is on hand to help.
- Turn off/on – Please switch your scanner off then on again using the button either on top or the side of your scanner. This will reset the device and data connection.
- Data is disabled – If you cannot connect your scanner you may have data disabled, or not have data at all. Please contact firstname.lastname@example.org if you have followed step 1 and your scanner says 'no data connection' when in the scan code screen.
- Scanner not activated – if your scanner is not activated you will not be able to scan offer codes and a message 'Please scan an activation code' will appear. Please click here to see how to activate your scanner.
If you've tried all of the above fixes but you're still experiencing a problem, find details to contact us here.