Accessing the Coniq Support Portal

Overview

The purpose of this article is to cover details regarding the Coniq Support Portal and its use.

Access

Access to the support portal is available to all users who contact the Coniq support team. To gain access a user is required to register an email address.

Permissions

There are two different permissions settings available when accessing the customer portal. By default, all users will be granted access to the portal at the basic level. This level of access allows a user to log into the portal, create new tickets and review any tickets that they have previously raised or have been CC’d into.

An elevated access can be granted to users. This access provides the same functions as basic access but also allows the user to review all tickets raised within their organisation. This access must be approved by the Account Manager before granted by the support team.

Accessing the Portal

URL: https://coniq.zendesk.com/hc/en-us

The portal is integrated with the Coniq Help Centre. This site is open to anonymous users and can be accessed through the URL above and there are also links from the Coniq website and Platform.

Signing Up to the Portal

Select the ‘SIGN IN’ button at the top right of the page.

If you have previously contacted Coniq Support previously you can select the ‘Get a password’ option. This will open a new window to enter your email. Click on submit and an email will be sent to your email with a reset password link.

If this is your first time, click on the ‘Sign up’ option.

A new form will appear, complete the required fields and click on ‘Sign up’

An email will be sent to your address requiring you to confirm the email address prior to being able to access the portal.

 

Logging on to the Portal

Select the ‘SIGN IN’ button at the top right of the page.

Type in your email address and password and select 'Sign in'

Once signed in, your name will appear at the top right of the screen.